Shipping & returns

In-stock orders placed before 3:00pm GST on a working day are picked, checked and dispatched the same day. Orders placed later, or over the weekend, go out on the next working day.

Every device is inspected and function-tested before it leaves our Dubai warehouse. You receive an email and SMS with a tracking link the moment your order ships.

United Arab Emirates: 1–2 working days.

Saudi Arabia, Qatar, Kuwait, Bahrain, Oman: 3–6 working days, depending on the destination city and customs clearance.

Estimates are counted from dispatch, not from the time you place the order. Public holidays may add a day.

UAE: free standard delivery on orders over AED 200 (about USD 55). Below that, a flat AED 20 fee applies.

GCC: calculated at checkout by weight and destination, shown clearly before payment. Any import duties or taxes charged by the destination country are the recipient's responsibility.

You can return most items within 30 days of delivery for a full refund of the item price. The product must be in resalable condition with all original accessories, manuals and packaging.

Excluded: opened software and digital licence keys, downloadable content, and hygiene-sealed products (such as in-ear headphones) once the seal is broken — unless the item is faulty.

Sign in, open the order, and select "Return an item" — or message support with your order number.

We email you a prepaid return label or arrange a pickup, usually within one working day.

Pack the item securely in its original box. Once it reaches us and passes inspection, we process your refund.

Refunds are issued to your original payment method within 5–7 working days of the returned item passing inspection. Your bank may take a few extra days to show it.

If the return is because the item is faulty, damaged in transit or not as described, we refund the full amount including original and return shipping. For change-of-mind returns, a flat AED 20 return fee is deducted.

Check your order on arrival. If something is damaged in transit, missing, or not what you ordered, contact support within 48 hours with a photo. We will send a replacement or issue a full refund, and cover all shipping.

Faults that appear after the 30-day window are handled under warranty rather than as a return. See the warranty section of the FAQ, or contact support with your order number — in most cases we manage the whole claim for you.