Privacy policy

DigitabAI ("we", "us") operates this website and the associated online store. When you browse, create an account, place an order or contact us, you share information with us. This policy describes how we handle it.

We only collect what we need to run the store and support you, we never sell your personal data, and we hold it no longer than necessary.

Account and order data: your name, email address, phone number, delivery and billing addresses, and order history.

Payment data: card payments are processed by our payment providers. We receive a confirmation and the last four digits of the card, but we do not store full card numbers.

Usage data: pages viewed, items searched, device and browser type, and approximate location derived from your IP address. This helps us keep the site fast and relevant.

Support data: the content of messages you send us and our replies.

To process and deliver your orders, handle returns and warranty claims, and take payment.

To provide customer support and respond to your enquiries.

To keep the store secure, prevent fraud, and meet our legal and tax obligations.

To improve our catalogue, site performance and recommendations.

To send order updates you can't opt out of, and marketing messages you can (see "Your choices").

Service providers who work on our behalf: delivery carriers, payment processors, cloud hosting, email and analytics providers. They may only use the data to perform their service for us.

Authorities, where we are legally required to disclose information.

A successor entity, if DigitabAI is involved in a merger or acquisition — in which case this policy continues to apply.

We do not share your personal data with third parties for their own marketing.

We use essential cookies to keep you signed in and remember your cart, and optional cookies for analytics and to remember preferences such as language.

You can decline non-essential cookies without losing core functionality, and you can clear cookies at any time in your browser settings.

Order and invoice records are kept for the period required by tax and consumer-protection law, typically five years.

Account data is kept while your account is active. Support conversations are kept for up to two years. Analytics data is retained in aggregated form.

Data is transmitted over encrypted connections (TLS) and stored on access-controlled infrastructure. Payment pages are PCI-DSS compliant.

Access to personal data inside DigitabAI is limited to staff who need it to do their job, and is logged.

You can view and update your account details at any time when signed in.

You can unsubscribe from marketing emails using the link in any such email, or by contacting us.

You can ask us for a copy of the personal data we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Email privacy@digitabai.com and we will respond within 30 days.

The DigitabAI store is intended for adults. We do not knowingly collect personal data from anyone under 18. If you believe a child has provided us with data, contact us and we will delete it.

For any question about this policy or your data, email privacy@digitabai.com or write to DigitabAI, Dubai, United Arab Emirates.